
Return & Refunds
As a customer, you have a full right of withdrawal for 14 days from the time you receive the product, provided that you have not used the product and that it is returned in undamaged condition. The item must be saleable and returned in its original packaging, this is assessed on arrival at the warehouse.
Returns
If you need to return a product, please contact us and we will assist you further. Note that shipping costs for returns are paid by you as a customer.
Exchange
Contact us to return your product, then you simply place a new order in the online store. Note that shipping costs for exchanges are paid by you as a customer.
Claims
In the event of a complaint due to damaged goods or that we have dispatched the wrong item (s), we ask you to contact us by email or telephone. In the event of an approved complaint, the total amount of the item (s), including shipping, will be refunded. If the package and / or contents are damaged when picked up, report it immediately on site.
Contact:
collection@vaderstad.com
Tel: 0142-820 00
Outside Sweden: +46 142-820 00